You know those never-ending questions that people ask over and over again? The ones that make your days monotonous at best? You might be able to fix them with help desk technology.
A help desk system automates the workflow of resolving issues, centralizing information, and keeping everyone in-the-know.
With so many programs, systems, and devices on the marketplace today, where do you start when you want to run an efficient, automated practice? Cloud-first adoption is more popular than ever.
Cloud-first strategies are a set of business practices that aim to utilize cloud-based products whenever possible.
According to the Information Systems and Control Association (ISACA), security culture is defined as:
"a pattern of behaviors, beliefs, assumptions, attitudes, and ways of doing things around the information security within an organization."
It impacts an organization’s knowledge base and perspective about the way they make decisions on everything:
Your BYOD (bring your own device) policy
Your patch policy
Your hiring policy for the IT department
Your purchasing policy for updating systems and technology
What does your security policy say about you?
The real purpose of creating a security culture
Why should you concern yourself with increasing security culture in your practice? Common sense says it’s to make technology more secure.
Think for a moment about how your practice will look in the year 2025.
Will it change much from how you operate today?
The biggest changes will undoubtedly involve technology. There’s no arguing that digital transformation is coming on strong. While you don’t have to take a big leap of faith today and switch every system currently in place with a digital resource, you will start falling behind if you don’t have a plan for change.
What are your favorite apps? Chances are you have several you use every day.
Apps are designed to make our lives a little easier. Instead of searching for information, it’s all right there at the touch of a button.
But apps can also leave you vulnerable.
There are a lot of things vying for your attention each day:
Learning how AI will impact your business.
Integrating the newest technology into your offices.
Automating workflow for a more efficient office environment.
Staying up with the latest trends in the field.
Think about everything you trust.
You trust your employees are doing their jobs. You trust your office manager with the keys to your office. You trust your accountant is filing your taxes.
What about your company information that lives in the cloud? Is it being handled safely and securely? Do you trust your employees are handling it appropriately?
The concept of Zero Trust is centered on the belief that you shouldn’t automatically trust anything at any point in the security process.
Let’s talk about your cybersecurity team for a moment. Who do you have in place working to keep your data safe and secure? Are they trained to meet today’s demands? Are they doing a competent job?
According to an ESG report The Life and Times of Cybersecurity Professionals 2018, nearly three-quarters (74 percent) of respondents stated that cybersecurity skills shortage has impacted their organizations.
Have you been woo’d by the latest technology that promises to be “the one?” The software program that promises to protect you from everything, or the app that will keep you safe; surely they work, don’t they?
All you have to do is look at the latest data breach to determine that isn’t the case.
Imagine having a house filled with treasures. It’s a beautiful house, one that everyone admires in the neighborhood. What’s more, people know all the wonderful things inside; you keep them on display for everyone to see.
Then you leave for a week, and place the key on the doormat where it’s in plain view.