What Kind Of Customer Service Desk Experience Do You Provide?

First impressions. They are everything. 

According to a Harvard study on communication, it only takes seven seconds to make a first impression on another human being. Seven seconds. 

What are those first seven seconds like when someone contacts your customer service desk?

The service desk has always been one of the most critical elements of a practice’s IT. But in this technology-driven marketplace, it’s more difficult than ever to maintain.