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What Kind Of Customer Service Desk Experience Do You Provide?

First impressions. They are everything.  According to a Harvard study on communication, it only takes seven seconds to make a first impression on another human being. Seven seconds.  What are those first seven seconds like when someone contacts your customer ...

The Problem With Minimal Data Sharing Between EHRs

A checkup with your general practitioner.  An emergency visit to an ER.  A radiology test ordered by a physician.  What do all of these have in common? Nothing if the data can’t be shared between EHRs. And unfortunately, that’s all ...

How To Embrace The Power Of Data

Have you ever thought about how much data exists in the world? Have you ever thought about how much data is created on an average day? The statistics are staggering, especially when you consider how far we’ve come in such ...

Secure Texting Can Be A Weak Link

Imagine getting a text that says “your daughter has been in a serious accident.” Of course, you go into panic mode. Adrenaline rushes in, and the only thing your brain can process is how to gain more information. At times ...

How To Solve Disagreements Without Conflict

Poorly managed conflict and disagreements can kill effectiveness and efficiencies within a workplace. Then fester, build up and completely overwhelm an office to the point where it stops you in your tracks. Conflict is inevitable. But if you take a ...

Online Presence Strengthens Physician-Patient Relationships

Before we do anything, we head online and search. Want a restaurant nearby? Pull out your phone and search. Dishwasher broken? Google comparisons before you buy. Looking for a new doctor? Head online and search the reviews. Today’s consumers are ...

Friend or Foe? How Physicians Are Impacted Ratings

Restaurants know it. So do contractors. So do carpet cleaners. Not long ago, sites like Angie’s List and Yelp popped up, and a whole new way of reaching out to customers was born. They quickly learned that ratings and review ...

Why Leaders Should Always Mentor

Every day we strive to learn a little bit more. It may be something simple, or a complex task. But as we weave in and out of our daily practices, it all comes together in a unique way. We think ...

How To Make Tough Decisions

Leadership has its benefits. It can also become one of the most difficult jobs to have, especially when faced with some of the toughest decisions of your life. Things like firing someone, downsizing an office, or even canceling a project ...

5 Ways To Improve Your Delegation Skills

Have you ever thought to yourself, “I’ll just do it myself, it’s easier that way.” We all have tasks that come across our desks that seem like they are fairly easy to do, and will only take a few minutes ...

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