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What Kind Of Customer Service Desk Experience Do You Provide?

First impressions. They are everything. 

According to a Harvard study on communication, it only takes seven seconds to make a first impression on another human being. Seven seconds. 

What are those first seven seconds like when someone contacts your customer service desk?

The service desk has always been one of the most critical elements of a practice’s IT. But in this technology-driven marketplace, it’s more difficult than ever to maintain.

Will IoT Gadgets Betray You And Put Your Practice At Risk?

It’s fun to play with new toys. And a trip to any store, even the hardware store, can find you rushing home with your bag of goodies. 

IoT gadgets are hard to resist. Can they really become smarter as you use them? Can you control things with just a touch of a button? 

When you find something you like to use at home, it only makes sense you bring it into the office.