Even Information Officers Are In The Customer Service Business

Step back in time and businesses operated efficiently with separate divisions. Marketing, customer service, technology - they all played their part. But times have changed, and business integration has become more essential. Each individual department can no longer act on ...

New Technology Means New Threats

We’re a nation that loves new technology. Phones, tablets, laptops, and desktops are regularly upgraded, bringing us new ways of doing things. While we downloaded approximately 115 billion apps in 2016, that number is expected to reach 197 billion in ...

Identification vs Authentication - How Well Do You Know Your Employees?

Your business has certain security practices in place. You have a lock on the front door. You use passcodes to enter certain rooms in your building, or have access to data on your computers. You secure it in one of ...

Business As Usual - Until A Cyber Attack Happens

The Equifax data breach has topped the news for many days now. Of course, it’s only one in a long list of high profile companies that have been hacked in the last few years, releasing highly sensitive information to less-than-stellar ...

How To Protect Yourself From Hackers Hijacking Your Phone Number

Have you ever forgotten a password? Of course, we all have. It can be annoying, racking your brain trying to remember what credentials you used to login. But the solution is fairly easy to handle. With just a little bit ...

Protecting People's Fears About Hackers In Medical Devices

You receive a notice from your doctor, telling you the FDA is recalling your pacemaker because lax cybersecurity could allow your medical device to be hacked into, giving them the ability to run the batteries down, or even alter your ...

Are You Letting Knowledge Slip Out The Door?

Have you ever thought about what your employees bring to your business? What do they do that makes your business unique? What do they offer that is critical to your success? Application knowledge is a business asset. If it disappears, ...

Are Your Freelancers Your Greatest Security Threat?

Freelance workers are a part of our modern work environment. We use freelancers in concert with employees to get the job done. However, research shows that using freelance workers, especially in the area of IT, might actually be increasing your ...

Edge Computing - The Next Biggest Thing Since The Cloud

The loading circle spins and spins while you sit waiting for your content to show up. It’s frustrating at best. Or maybe you’re on your way to dinner when suddenly your GPS system freezes, announces it’s calculating, and you pull ...

How AI Is Changing Healthcare IT

Imagine asking for help from your hospital bed, and a robot shows up. Or imagine calling a service with a health related question and it’s answered by a computer. Not so far-fetched anymore, is it? While robots and computers might ...