Every decision you make about systems and production is a delicate balance between convenience and affordability. Spend more, and you might get more features. But if you max out the budget in one area, you might have to cut back in others. And that can mean you except a system that isn’t in your best interest.
Take reliable communication, for example. You probably have a phone system already in place. Maybe you’ve researched work-at-home tools, and have added Microsoft Teams or Google’s G Suite product line to your toolbox.
What about using VoIP?
As more healthcare practices move from landlines to VoIP, many miss out on the extensive features a VoIP system provides.
Let’s start with a handful of benefits.
VoIP allows you to reduce administrative staff. Do you have multiple offices? Instead of having an admin in each location, a VoIP system can allow different phones and different office locations all to be handled by one receptionist. And they can be anywhere, even working from home.
VoIP reduces maintenance fees and tech service. When you have a VoIP system in place, it automatically updates with the newest features, and you’ll never worry about glitches or bugs because of outdated equipment.
VoIP skips phone tag and getting the run-around while looking for the right person. Delays can be serious in the medical field. That’s why VoIP can be used to connect with any device, any person, anywhere.
You can also select extra features that are perfect for a medical practice.
- Unlimited extensions - every person on your team can have their own unique number ported directly to their mobile devices.
- Caller ID - whether business or personal, you’ll know who is on the other line before you pick up.
- After-hours routing - you choose where you want certain numbers to filter to, which can help with work/life balance and give team members time away from the phone.
- Custom greetings and prompts - direct what you want people to do and how to address their concerns.
- Call history - easily check logs and keep records so you’ll never miss important calls.
Can you tell we’re fans of VoIP?
Yet not everyone understands VoIP systems fully, or gains the benefits of using all the features. That’s where it pays to have an expert on your team who does.
It’s also a good idea to review your VoIP system once per year. It can help you:
- Keep your communications systems relevant and ensure outdated information is deleted.
- Take patient feedback into account and update to ensure your system is more user-friendly.
- Pay attention to upgrades you might not be taking advantage of.
- Review call-flow and ensure it’s working at peak performance.
Explore what VoIP can do for your healthcare practice today.
For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.
