You run a small practice. You haven’t thought about your phone system in years. It works. Why change something that isn’t broken, especially when there are so many other things to concern yourself with?
Yet now, you’re starting to question everything. You might have traveled a bit and had phone issues. You may have had trouble accessing data from your home. But nothing could have prepared you for the challenges you’ve already faced this year. It’s time to do something about it.
VoIP might be your answer.
VoIP is a word most of us have heard, yet many are confused with. In simple terms, it’s the process of sending your voice over the internet. It’s a versatile telephony solution, but if you’ve never thought beyond a simple telephone system, you might not be aware of all the ways it can help your business practices.
Remote options
Remote working is no longer optional, it’s a way of life. Even if you’re still in the office meeting clients, chances are you’re connecting with patients and referral sources in a variety of ways. You might have to meet patients in the office, but so much else can be done from a remote location. Using VoIP solutions can allow you to connect to the office, no matter where you plugin.
Scalability
Your business model is probably changing quite a bit this year. Will you be having more employees work from home? Will you be growing, adding new services such as telemedicine? How about expanding and bringing on new staff? Changes can be difficult with more traditional services. But VoIP allows you to freely expand without having to change contracts or bring in expensive new technology.
Service features
When you have an internet-based system, you can have more advanced service features that give you flexibility to do your job anywhere. Forward to mobile, call recording, call routing, voicemail-to-email, find-me features, and more can help you run your practice more efficiently than ever.
Security
Because you must adhere to HIPAA laws or face violations, it’s important to ensure every piece of technology you use is in full compliance. That means you can’t just use any system - will Skype or FaceTime leave you vulnerable? (The answer is yes.) But when you work with a company that understands your needs and can ensure you meet compliance factors every step of the way, it’s one less thing you have to worry about when you pick up the phone.
Reliability
With any service, reliability is everything. Nothing is more frustrating than integrating new technology into your business, only to find it fulfills only half of your needs. That’s why it’s important to evaluate all of your options first. Don’t trust the first system you look at. Compare options. And talk with someone who can listen to your requirements, make suggestions for ways to improve what you do, and give opportunities for growth as you need it. Look for a VoIP package that can do all of that, and deliver high uptime, no matter what the conditions.
When it comes to selecting VoIP technology, pay attention to more than a rolling list of features. This is a critical business decision that will give you a better communication solution. Assess all of your options, and select the best system that aligns with your future goals.
For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.
