Looking for ways to make your business operate more efficiently, without taking on new staff? IT help desk services may be the perfect solution. Hiring out your help desk provides you with a single point of contact to help resolve all of your technological needs. They can serve as a knowledge base helping resolve problems that could leave you frustrated and vulnerable to greater risks.
Many companies never stop to consider how beneficial it is to add this to their company’s strategic plan. Here’s why you should.
Gives you more time
A company’s top goal should be focusing in on how to make the company more profitable, not spending time figuring out problems. A survey by Robert Half Technology showed that professionals waste on average 22 minutes a day dealing with IT issues. That’s a significant portion of a worker’s day. By giving your employees a resource to check in with, you can increase productivity significantly.
It’s there when you need it
Problems rarely occur at the most convenient time of the day. Instead, they usually happen at the most inopportune times. Help desk services can be the go-between, offering support and customer service skills to increase contact and solve problems when you need it most.
Solves problems quickly
Nothing can be a bigger time waster than having an employee trying to fix something they don’t quite understand. They go through unnecessary struggles as they try and resolve the problem themselves. By using a help desk service and bringing in a second pair of eyes, they can usually get straight to the root of the problem.
Brings in expertise
Your staff is good at what they do, and it’s probably not IT related. When you use help desk services, you are gaining access to industry leaders who work in IT every day. They see all kinds of problems. They are familiar with specific issues your company faces. They know how to get to the root of the problem without wasting time.
Depending on how large your company is, you might have more than one struggle going on at any given time. Service tickets can help prioritize problems and take into account how big of an impact particular issues have on your business. IT workers can be assigned to different problems according to expertise and need. It can ensure your business operates as efficiently as possible, every hour of the day.
How much more could your business do if you didn’t have to worry about technology? How much time is being wasted each week unnecessarily on IT problems?
Are you ready for a change?
For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.