“We’ve been hacked.”
That’s something no company director wants to hear. But in the medical industry, it can be even more severe. Data breaches can be costly; HIPAA violations add a whole other level to the costs. Over $19 million was paid out in HIPAA fines alone in 2017, with fees already reaching $8 million in 2018.
Of course, money isn’t the only thing you can lose in the process. A breach is often a time-consuming and costly process to get back to where you were. It’s about trust. It’s about timely and appropriate responses. Wrong moves can have widespread results. Where do you begin?
Start by identifying your vulnerabilities
In order to fix the problem, you have to know where your vulnerabilities are. How did the hacker get in? Where are your weaknesses? What’s missing in your system? A risk analysis can help you identify every flaw in your process.
Seek professional help
This isn’t the time to be trying to patch things on your own. By hiring a knowledgeable security team, they can dive into your security process and find flaws. They can offer advice on how to strengthen your security measures to prevent another breach.
Notify the proper authorities
HIPAA guidelines have rules to follow in case of a breach; use them. For example, you must notify HHS within 60 days of the breach to avoid a willful neglect charge. If you don’t report the breach correctly, you could face additional fines. Also, be aware your state may have specific guidelines and notification processes as well.
Restore your systems
At some point, clean up begins. Don’t work to return to the way it was; take action to make things better. Restore your data and add new security measures. Train personnel and require a new, more secure password program. This is your chance to build a stronger, more secure system.
Manage the consequences
Depending on the size and nature of the breach, the repercussions can impact your business differently. This isn't a time to make excuses. Instead, use it to build stronger relationships with those affected most. Talk about what happened and how you’re using your newfound knowledge to make things better. While it may not put you in favor in everyone’s minds, the people that stay with you will be grateful.
For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.
