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Why The Break-and-Fix Approach to IT is Costing You Money

Why The Break-and-Fix Approach to IT is Costing You Money

IT is changing. It had to after the last two years.

We’ve knocked down our entire approach to work in just twenty-four months and are rebuilding it from the inside out.

With that comes increased challenges with technology. How do you handle those changes?

As a business, you have two approaches for IT support: the break-and-fix method or managed IT services.

The difference between break-and-fix and managed IT

Most practices start with the break-and-fix approach to IT. You only call in IT support when something needs fixing, and it’s beyond your capabilities. You’ve spent enough time on the problem to realize you can’t fix it yourself. So you bring in a professional to do it for you, usually at an hourly rate.

Managed IT is a more proactive approach. If you have managed IT services for your practice, you have a professional IT service provider available to manage and support your entire IT structure. They provide support beyond critical issues within your systems, and can help you build and plan for the future. Common services offered include:

  • IT consults
  • Helpdesk support
  • Disaster recovery planning
  • Managed cybersecurity
  • 24/7 monitoring

Why managed IT may be the right choice for you

Take a look at your IT issues for the past few months. What IT problems have you faced? When you start to list them out, they can include:

  • Upgrading existing hardware
  • Purchasing new software
  • Moving to cloud-based platforms
  • Creating a bring-your-own-device policy
  • Training employees on security
  • HIPAA compliance

Each of those activities can take hours out of your day. And if you aren’t knowledgeable about the subject matter, it can increase the time spent trying to figure it all out.

Managed IT gives you:

Peace of mind - instead of waiting for the next problem to arise, you know your IT infrastructure is well cared for and monitored without your involvement.

A more secure environment - by having a managed IT service working for you, you’ll have experienced professionals at the top of their game. They make it their job to understand current changes in the IT world.

Increased productivity - instead of spending your time on IT problems, you’ll have more time to spend on the things that matter most to your business.

Increased savings - big problems cost money. If you have a data breach, it can take hours - days - to find and fix the problem. Add in potential HIPAA violations, and a loss of reputation, and it can be devastating to a small practice.

A partner for planning - instead of relying on your IT knowledge, you can have a true partner that understands technology. Use that knowledge to build a stronger, more productive practice.

If you’ve been using the break-and-fix IT model before, now is the time to change and move to a managed IT approach. A proactive approach prevents IT problems and provides you with a more dependable, efficient, and cost-effective approach for all of your technology needs.

For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.