Telehealth: it’s coming to a medical facility near you.
Do you already have telehealth functions within your practice? If not, what are you waiting for? According to HIMSS Analytics, telemedicine solutions and services has surged in the past three years, rising from 54 percent in 2014 to 71 percent in 2017.
If you are looking to starting your own telehealth program, you must approach it thoughtfully. It takes a careful balance of strategy, integration, support, and education to ensure every part of the process move into place without a hitch.
Establish Accountability and Support
Originally, accountability for telehealth was often placed with IT. As telehealth matures, it is rising to the executive branch for both strategy and operations. Telehealth isn’t just another technology. Leadership buy-in and vocal support are essential for prioritizing resources throughout your company.
Companies that integrate telehealth practices into their business do so to increase access to their existing customer base, attract new patients, improve patient outcomes, and reduce the cost of total care. However, many challenges and priorities develop as this process moves into play. If C-levels align and narrow the focus, it will lead to a more effective program.
Make It User-Friendly
If you have been leery of telehealth, imagine what your patients are feeling. One bad telehealth experience is one too many. It must be a seamless experience from the moment of inception until the final consultation.
In the early stages, consider short-term activities that are not routine. One time processes give you a feel for the technology without bogging you down in details.
As programs progress, use support to ensure the programs evolve naturally and that every step of the process mirrors the internal guidelines you already have in place.
Prioritize Education and Training
There are two sides to telehealth success: your patients and your staff. Both have to be trained and educated to handle every situation.
When medical staff argues that their patients aren’t ready for telehealth practices, it’s a sign that the provider isn’t ready. And the best way to get on board with it is to start implementing and training.
This isn’t a quick process. It won’t overtake your practice in a matter of weeks. But because technology changes quickly, it is important to get on board as quickly as you can.
Incorporate a broad perspective and realize that this is the future of health and wellness. Opening up can bring exciting things into your lives.
For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.
