Whatever technological processes and systems you are learning about today will be all but obsolete in just a few short years. Why? Because technology changes things so quickly, we barely have time to learn about it before it changes once again.
Technology automates processes and increases our capabilities, creating time savings for us that can be applied to more important tasks. Welcome to the world of AI – artificial intelligence. A world that allows machines and humans to work side by side to accomplish far greater things than we could ever do on our own.
But with this change comes the need to manage the process to be able to utilize it in the best way possible. And that falls on you, the person implementing artificial intelligence into your current processes.
Leadership has to be willing to lead by example. They have to be ready to embrace new things, change quickly, and welcome new roles as they come into play. If leadership isn’t willing to do it, employees never will.
For the IT department to thrive, that means management must shift thinking from finding ways for humans to do a job, to finding ways to automate more processes with the use of technology. With this line of restructuring, there will be resistance. People fight back when they see their position being taken over by a machine. It’s important to remind people that jobs are fluid; what they handle today may not be in their job description for tomorrow. Technology takes away repetitious jobs and makes way for people to do more important, more skilled jobs that offer far greater benefits to the overall cause.
Managing AI is different than managing people. Artificial intelligence brings the ability to process vast amounts of information in short periods of time. It creates repetition for the most common processes and accelerates the speed at which we can do things. But it never will take away our ingenuity and creativity, the ability to think outside the box to add newness to every process we create.
Yet taking initiative means learning how to work alongside technology rather than fighting it and making it more difficult than it has to be. That involves learning how systems work, and how to make processes easier by managing the data as it’s produced. Because machines are good at following rules and people are good at breaking them, training employees how to use this data to prevent problems before they occur will be key. Our future jobs will include improving functionality and business performance to do our jobs even better, to help narrow in on problem areas before they occur and create a system that will help us do even better.
The job of the IT department will no longer be limited to purchasing new technology and securing data already in place. It will stretch into implementing and automating procedures and transforming company data to make it work harder, faster and better than ever before. The IT department will have to see the bigger picture, find opportunities in ways of improvement that may never have existed before that moment in time. That takes a lot of training. That takes a lot of skill.
While that may pose challenges in growing a business, it also provides a world of opportunity. As a business, realizing early on that you don’t have to have the appropriate skills on staff to thrive is crucial. There are many ways to reach out into your community and find what you need to further your growth. We can help.
How will you incorporate artificial intelligence into your daily processes?