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 4 Benefits of Outsourcing a Help Desk 

 4 Benefits of Outsourcing a Help Desk 

A help desk is no longer just for large companies. Help desk features can be beneficial for many different business models, forming the backbone of IT integration. It can improve productivity throughout your organization, as well as ensure your systems stay safe and secure.

However, bringing a help desk on-site might not be a smart decision. Your office might not be big enough to justify the costs. Or it might not be something that makes sense to your overall business model. But none of that takes away the fact that your team has IT questions, and it’s holding you back from optimal productivity.

Maybe it’s time to consider outsourcing help desk features. Your practice is increasingly working with advanced technology, and sometimes simple tasks are taking more time out of daily operation than they should. Fixing a problem shouldn’t be a long and drawn-out affair. What can you do?

A help desk provides critical support services when your team needs them. They are run by personnel with extensive technical knowledge, and are trained to find solutions to the problems you’re most likely to run across. They are well versed in managing, troubleshooting, maintaining, and upgrading technology tools used by practices just like yours.

What’s more, this isn’t something you have to bring in-house, and continually train to ensure they stay at the top of their game. Outsourced technology support means you get the best of all worlds. You pay for what you need, and get the service required to ensure everyone on your team operates efficiently throughout the day.

Why should you be thinking about this now?

Cost savings

Think about the costs of your employees trying to find solutions themselves. They search Google for answers. They call up individual services and sit on hold. They try to piece together solutions that may never work. All of that is taking away from the job they are trying to do. Doesn’t it make more sense to have a dedicated team that can quickly find a solution and get them back on the job?

Immediate response

Have you ever Googled to try and find a solution? Have you ever watched YouTube videos hoping for answers? Or waited on hold for free services that may or may not help? Help desk specialists are just a phone call away, and are waiting to help you with whatever problem you may be currently having.

Highly trained specialists

Pay attention to the help desk resources you’re choosing. Do they have specialists trained in dealing with systems you use in your office every day? Are they aware of problems facing the medical industry? Are they aware of rules and regulations you face with your data? Can they understand your issues? Help desks are not all the same. Ensure you outsource with someone who can fully meet your needs.


One of the best reasons to outsource various IT functions is the collaborative features that come along with it. Your job isn’t to be fully versed in technology. Yet you can’t do your job without it. Doesn't it make sense to collaborate with third-party firms that understand what you do? It helps to ensure you’re working with the best tools for the job, keeping your employees productive even when they run across snags.

If you’re reading this, chances are you’ve had issues with IT. Technology works well … until it doesn’t.

For all those times when it doesn’t, consider outsourcing your help desk to ensure your employees stay on track and productive throughout their busy days.

For IT Strategy, Cloud Conversion, or Help Desk Services reach out to us at Silver Linings Technology 360-450-4759.