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Improving The Service Quality Of Your Business

In some aspect, every business is a service business. Making sure a customer is handled effectively from beginning to end is the key to a happy customer. But many businesses struggle to keep this process in top shape. While even tiny improvements can have a big impact on both retention and increased satisfaction, it won’t happen if you don’t spend the time putting a plan in place.

How To Run A Successful Meeting

We’ve all been through it; the meeting that goes on and on. Instead of listening, you resort to playing with your phone or daydreaming the time away, all the while wondering why you are even in attendance.

According to Salary.com, meetings are ranked as the number one office productivity killer, and they are increasingly filling up a good portion of our days.

How To Build Healthy Customer Relationships

Think back to the last time you found yourself in a situation where you were developing a relationship with a new friend or possibly even a love interest. A lot of things went through your mind as the relationship grew. On some level, you probably asked yourself questions such as:

What will we gain by deepening this relationship?
What are the expectations if we move forward?

While the outcomes may be different, a relationship is a relationship.