The dual role of IT: Transforming businesses and processes

The dual role of IT: Transforming businesses and processes

I meet with a lot of companies and still the two most-asked questions I hear are: “What is the value of IT?” and “How come my IT group can’t offer strategic value?” The nature of these questions can almost always be traced back to the perspective that IT is an Infrastructure Provider (equipment, network and applications).

The first question usually comes from an organization’s underlying desire to keep costs as low as possible.